Policy
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New customers have to deposit 50% (including 4% PayPal charges) of total bid amounts before we bid. We will refund the amount in full (deduct 4% PayPal charges) if the auction is lost. We will contact the customer with an amount needed for the deposit. Do NOT send the deposit before we ask because of the exchange rate differences. We will not be responsible if a correct deposit is needed to be resent after you send a deposit without our notice.
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Example: 2 auctions requested with total bid amounts equal to 20,000 JPY. 10,000 JPY + 4% PayPal charges has to be deposited to us before we bid. If auction is lost, only 10,000 JPY will be refunded. Because PayPal takes the 4% when we receive the money.
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If bidding requested for auction(s) more than 30,000 JPY, customer is required to deposit 30% of the total bid amount (plus 4% PayPal charges) before we proceed to bid. We will contact the customer with an amount needed for the deposit. Do NOT send the deposit before we ask because of the exchange rate differences. We will not be responsible if a correct deposit is needed to be resent after you send a deposit without our notice. If auction(s) lost, the deposit will be refund in full (deduct 4% PayPal charges)
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Example: 3 auctions requested to bid, total amount of bid is 35,000 JPY. 30% of 35,000 JPY (which is 10,500 JPY + 4% PayPal charges = 10,920 JPY) needs to be deposited into our account before we bid.
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There will be 2 invoices to be issued:
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1st invoice will be issued once all the auctions are over and the items are arrived at our office. The 1st invoice contains all the auctions won, domestic shipping costs, bank transfer fees and service fee. Once the payment has been received and cleared, 2nd invoice will be issued.
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2nd invoice contains the international shipping cost and any packing fee if applied. Once the payment has been received and cleared, the package will be sent out to the customer’s shipping address, and the tracking number will be issued back to the customer.
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Any invoice issued has a 5-days clearance time, if the payment has not yet been paid within this period, invoice will be re-issued and the amount could be different due to the exchange rate differences and a 10USD late fee. If the re-issued invoice still has not yet been paid after 10 days of the issued date, another invoice will be re-issue with updated exchange rate, and another 10USD late fee added on top. If there is any reason delaying the payment to be paid, please contact us as soon as possible for further consideration on the payment due date.
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If there is any major change of currency exchange rates, a new invoice will be issued without any notice, payment must be made based on this new invoice.
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We only provide SAL and EMS services for international shippings. Due to recent change of policy from Japan Post, EMS is cheaper than SAL for smaller packages. For more info on International Shipping, click here
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We do not accept cancellation for any bids requested, so please plan before request for bidding.
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We use a policy of 5-days request time, every bid requests requested after 5 days of the earlier requests will be consider as a new transaction and another service fee will be charged base on the bid amount.
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Customers must agree all of the above terms and condition in order to use our service, and must submit the agreements over through Terms and Condition . It is required to fill the form with real name, email addresses, and the system will automatically record customer IP address. This option is implemented because of dead-bidders we had over the past year.